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Storm Water Services Customer Satisfaction Evaluation

Instructions

Charlotte-Mecklenburg Storm Water Services appreciates your cooperation and patience throughout the Storm Drainage Capital Improvement Project in your neighborhood. We appreciate the opportunity to work with you to improve the quality of life for the citizens of Charlotte. In order to improve our services and address your concerns, we would appreciate your comments and feedback. Please take a few minutes to complete this customer service evaluation. Thank you for your cooperation and help in improving our services.


About the Project


1.

Project name or location:


2.

What type of services has been provided to you in the past year?

(Select all that apply.)

Public Meeting/Presentation

Project Information/Assistance

Personal Property Issue

Site Visit

General Storm Water Information

Complaint Resolution

Direction to other City Services

Other


3.

What source have you used to obtain information about this project during the past year?

(Select all that apply.)

Project Newsletters/Postcards/Email status updates

Public Meetings or Presentations

Project Web Site

News Media, TV, Radio, or Newspaper

Telephone Call to Staff

Email to Staff

Visit to Government Center

Other


4.

Check one:

I was in favor of this project.

I was not in favor of this project.

Neutral


During Planning and Design

 

Excellent

Good

Average

Needs Improvement

Unacceptable

N/A

5.

Staff's explanation of the issues related to the project

6.

Project information was easy to understand

7.

Staff's demonstration of courtesy and professionalism

8.

Responsiveness to your questions and concerns

9.

Timeliness of the response

10.

Information on project progress

11.

Benefits provided by project communication mailers

12.

Consultant's demonstration of courtesy and professionalism


During Construction

 

Excellent

Good

Average

Needs Improvement

Unacceptable

N/A

13.

Inspector's demonstration of courtesy and professionalism

14.

Construction Manager's demonstration of courtesy and professionalism

15.

Contractor's demonstration of courtesy and professionalism

16.

Staff ensured access to my residence/business and restored my property


Overall


17.

Overall opinion of our services

Excellent

Good

Average

Needs Improvement

Unacceptable

N/A


18.

If a member of our staff provided you with outstanding service, please let us know their name: (optional)


19.

How can we improve our services? (optional)


20.

If you rated our service as "needs improvement" or "unacceptable" please explain why. (optional)


Contact Information (optional)


21.

Name:


22.

Address:


23.

Phone Number: