Rights and Responsibilities

Complaints

You also have the right to file complaints and appeals. If you are unhappy with a service or feel you have not been treated fairly, you can make a complaint at any time. We urge you to first discuss the matter with the staff providing your service and give them opportunity to help resolve the matter.

Consumers also have the right to file complaints and appeals. If you are unhappy with a service or feel you have not been treated fairly, you can make a complaint at any time. We urge you to first discuss the matter with the staff providing your service and give them opportunity to help resolve the matter.

If you are still dissatisfied, you can contact the employee's supervisor. If after talking with both the staff and supervisor you do not feel that your issue has been resolved, you may contact the Program Administrator.

This procedure ensures that key staff members have a chance to hear your concerns and respond to them. If you are not satisfied with the staff's response, we will help you file a complaint that will be presented to the Client Rights Committee. You have the right to appeal decisions about care provided by AMHA and its service providers.

Getting Help

If you need help making a complaint call the Consumer Representative at 704-336-6027, and we will assist you. There are more details in our consumer rights handbook. You can also read our consumer choice policy. If you have questions regarding choosing providers, you may also contact the N.C. Division of Mental Health, Developmental Disabilities and Substance Abuse Services Advocacy Branch at 919-420-7927.

Consumer Responsibilities

We need cooperation from our consumers to make sure they receive the best possible service and care. We expect you to:

Give us all the facts when you come in for help
Follow your treatment/treatment plans
Tell us when you have concerns about your person- centered plans
Keep appointments or call 24 hours ahead to cancel
Bring in all medication bottles to doctor's appointments
Let us know about changes in name, insurance, address, phone number and financial status
Pay your bills or let us know about problems paying
Treat staff and other consumers with respect
Follow the rules of the program you're in
Let us know when you have a complaint
Not leave your children unattended in waiting areas
Respect the confidentiality of other consumers
Participate in the development of your person-centered plan

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