We are committed to compassionate and high quality customer service. If you are in crisis or need help with a mental illness, intellectual and/or developmental disability, or substance abuse need and live in the Mecklenburg County area please contact us at one of the numbers below.

24/Hr Customer Service Call Center: 
Local  704-336-6404

Toll Free  877-700-3001

TTY (Speech and Hearing Impaired)  704-432-3452


If you have concerns about your provider or services you have the right to file a complaint. Please contact our Consumer Complaint Hotline: 704-336-6027.

To report incidents of Fraud, Waste or Abuse, please use contact the following Anonymous Fraud, Waste and Abuse Hotline: 800-401-8004 or SPANISH 800-216-1288.
 

Consumer and Family Handbook

Sus derechos y responsibilidades como consumidor  

 
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