The North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services uses the NC-TOPPS (North Carolina-Treatment Outcomes and Program Performance System) to measure changes in functional outcomes for individual consumers over time.  Changes in functional outcomes serve as a measurement of the performance and quality of services provided to consumers.  Mecklenburg’s Local Management Entity is tasked with monitoring the compliance of provider agencies with the Division’s requirements for submission of the NC TOPPS.

The consumer’s primary provider agency is responsible for completing the NC-TOPPS interviews and submitting them to the Division using a web-based system.

Mecklenburg’s LME provides training about the NC TOPPS and the use of the web-based system.  NC TOPPS training sessions are listed with our Training Opportunities.

Each primary provider agency has a designated SuperUser who is responsible for overseeing and providing guidance to the Qualified Practitioners who complete the NC TOPPS interviews and submit them to the Division. The SuperUser also serves as the main contact between the LME’s NC TOPPS Coordinator and the provider agency.  The LME provides regular SuperUser workgroup meetings to discuss issues raised by the SuperUsers and changes required by the State.  These meetings are announced with Training Opportunities.

For more information about the NC-TOPPS, see the NC-TOPPS Quick Start.

The LME’s contacts for NC-TOPPS are:

Paula Cox
704.432.4267
LME-NCTOPPS@MecklenburgCountyNC.gov

Catherine Torrence
704.432.4292
LME-NCTOPPS@MecklenburgCountyNC.gov