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MeckLINK Behavioral Healthcare

 Cardinal Innovations Healthcare Solutions

MeckLINK transitioned to Cardinal Innovations on April 1, 2014

MeckLINK Behavioral Healthcare is no longer the managed care organization for mental health, intellectual and/or developmental disabilities and substance abuse services for persons in Mecklenburg County with Medicaid or North Carolina State Insurance. Cardinal Innovations Healthcare Solutions is the new managed care organization for these services, please visit the www.CardinalInnovations.org website. 

 
If you are experiencing a mental health crisis,
please call 1-800-939-5911 for immediate help.
 

 

About Cardinal Innovations Healthcare Solutions
Cardinal Innovations Healthcare Solutions is the new managed care organization for mental health, intellectual and/or developmental disabilities and substance abuse services.
 
 
To be connected to a provider in Mecklenburg County,
please call 1-800-939-5911.

 

CALL  1-800-939-5911

Information For Providers

If you are in CRISIS or have a Mental Health Emergency please contact 1-800-939-5911 or click here for additional crisis information.

Cardinal Innovations is your one point of contact to request behavioral healthcare services, including:

  • If you are in Crisis click here.
  • To be connected to a provider in the Cardinal Innovations Network click here.
  • If you or a family member has a mental health (MH) need click here.
  • If you or a family member has an intellectual and/or developmental disability (IDD) click here.
  • If you or a family member is experiencing a substance abuse (SA) or addiction problem click here.

For further information about community advocacy organizations or resources click here.

 

If you are a Provider who is now a member of the Cardinal Network and need information click here.

If you were a MeckLINK Provider and have an issue regarding a claim for dates of service between 3/1/2013 - 3/31/2014, please email us.

If you were a MeckLINK Provider and have an issue regarding an invoice for dates of service between 3/1/2013 - 3/31/2014, please email us.


ALPHA System 
Do you have an ALPHA login question? Are you locked out of ALPHA and need your password reset? Complete the Request For IT Assistance form. Someone will be in touch within the next business day.
 
Do you need an ALPHA account to prepare for billing? To register, please review videos and take the online test. Upon completion, within the next business day, you will receive a login and password for the system. Please review the Provider Portal Handbook for additional ALPHA user instructions.
 

 

 

For all other general questions regarding the transition,
please call 1-800-939-5911 or
click here to visit the Cardinal Innovations website.

 

 



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