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Strategic Business Plan

Organizational Improvement

About OI

OI is a customer focused service with a strategic approach that employs proven methodologies, such as lean six sigma, team development, and change management, to address improvement opportunities incorporating people, processes, and systems that impact business Key Performance Indicators (KPI) related to efficiency, effectiveness, and/or financial measures.

Who is OI?

Consolidated business unit comprised of three distinct teams from IT, HR and OD formed to offer operational and organizational improvement services across the enterprise. OI consist of:
  • Business Process Management (BPM) – team of certified six sigma professionals that lead process reengineering projects and large scale transformational/change readiness initiatives that impact operational efficiency, effectiveness, and/or financial measures.
  • Learning & Leadership Development (LLD) - a newly formed team, certified in Organizational Development and Training, that offer services previously provided by Organizational Development (OD) and Employee Learning Service (ELS). Staff will focus on leadership and employee development, diversity management, organizational (people) and team enhancement, change management, and facilitate employee training requirements.


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