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Address

Mailing Address:

Community Support Services 700 N. Tryon Street Charlotte, NC 28202

Office Location:

Hal Marshall Services Center 700 N. Tryon Street Charlotte, NC 28202

Hours: 8 a.m. - 5 p.m. M - F

Contact

CSS Communications
704-432-7233

​Coordinated Assessment

​What is Coordinated Assessment?

Coordinated Assessment connects individuals and families who are homeless, or at risk of becoming homeless, to the best available shelter or housing resource. Charlotte-Mecklenburg began has four community locations staffed by social workers who use a standardized form to interview and determine the housing need. The social workers provide referrals to available resources.

Coordinated Assessment uses a specific definition of homeless. A homeless person is someone:

  • Living in in a place not meant for human habitation, or
  • Living in emergency shelter (including domestic violence shelter), or
  • Living in transitional housing, or
  • Exiting an institution where they temporarily resided for up to 90 days (and were in a shelter or a place not meant for human habitation immediately prior to entering that institution), or
  • Likely to meet one of the above definitions within the next 72 hours.

The U.S. Department of Housing and Urban Development requires a coordinated assessment process if a community receives federal dollars for homeless services. According to the National Alliance to End Homelessness, this approach is more efficient because it:

  • Helps people move through the system faster by reducing the amount of time spent moving from program to program before finding the right match
  • Reduces new entries into homelessness by consistently offering prevention and diversion resources
  • Improves data collection and quality and provides accurate information on what kind of assistance people need

Learn more about the local effort at United Way of Central Carolinas website.


Locations

  (Please note the change in hours as of August 20, 2014; also there are now four locations instead of five)
​Assessment Site ​Address ​Hours/Days for Assessment ​Telephone
Crisis Assistance Ministry

​500-A Spratt Street

Charlotte, NC 28206

​8 a.m. to 4 p.m.

Monday through Friday

​704-371-3001
Men's Shelter of Charlotte

​1210 North Tryon Street

Charlotte, NC 28206

​7 a.m. to 6 p.m.

Monday through Friday

​704-334-3187
Salvation Army Center of Hope

​534 Spratt Street

Charlotte, NC 28206

​8:30 a.m. to 6 p.m.

Monday through Thursday

9 a.m. to 4 p.m.

Friday

​704-348-2560
Urban Ministry Center

​945 N. College Street

Charlotte, NC 28206

​8:30 a.m. to 3:30 p.m.

Monday through Friday

​704-347-0278
 

 *NOTE: Coordinated Assessment Staff Meetings are 12 noon to 2 p.m. on Wednesday. No assessments will be conducted during this time.

 

Address

Mailing Address:

Community Support Services 700 N. Tryon Street Charlotte, NC 28202

Office Location:

Hal Marshall Services Center 700 N. Tryon Street Charlotte, NC 28202

Hours: 8 a.m. - 5 p.m. M - F

Contact

CSS Communications
704-432-7233