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Address

Mailing Address:

Community Support Services 700 N. Tryon Street Charlotte, NC 28202

Office Location:

Hal Marshall Services Center 700 N. Tryon Street Charlotte, NC 28202

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

CSS Communications
704-432-7233

​Coordinated Assessment

​What is Coordinated Assessment?

Coordinated Assessment connects individuals and families who are homeless, or at risk of becoming homeless, to the best available shelter or housing resource. Charlotte-Mecklenburg has three community locations staffed by social workers who use a standardized form to interview and determine the housing need. The social workers provide referrals to available resources.

Coordinated Assessment uses a specific definition of homeless. A homeless person is someone:

  • Living in in a place not meant for human habitation, or
  • Living in emergency shelter (including domestic violence shelter), or
  • Living in transitional housing, or
  • Exiting an institution where they temporarily resided for up to 90 days (and were in a shelter or a place not meant for human habitation immediately prior to entering that institution), or
  • Likely to meet one of the above definitions within the next 72 hours.

The U.S. Department of Housing and Urban Development requires a coordinated assessment process if a community receives federal dollars for homeless services. According to the National Alliance to End Homelessness, this approach is more efficient because it:

  • Helps people move through the system faster by reducing the amount of time spent moving from program to program before finding the right match
  • Reduces new entries into homelessness by consistently offering prevention and diversion resources
  • Improves data collection and quality and provides accurate information on what kind of assistance people need


Locations

  (Please note the change in hours as of January 29, 2015; also there are now three locations instead of four)
​Assessment Site ​Address ​Hours/Days for Assessment ​Telephone
Men's Shelter of Charlotte

​1210 North Tryon Street

Charlotte, NC 28206

​7 a.m. to 3 p.m.

Monday, Tuesday and Friday

10 a.m. to 6 p.m.

Wednesday and Thursday

​704-334-3187
Salvation Army Center of Hope

​534 Spratt Street

Charlotte, NC 28206

​9 a.m. to 6 p.m.

Monday through Thursday

9 a.m. to 4 p.m.

Friday

​704-348-2560
Urban Ministry Center

​945 N. College Street

Charlotte, NC 28206

​8:30 a.m. to 3:30 p.m.

Monday through Friday

​704-347-0278
 

 *NOTE: Coordinated Assessment Weekly Staff Meetings are 12 noon to 2 p.m. on Wednesday. No assessments will be conducted during this time.

 Why Coordinated Assessment?

In a Coordinated Assessment system, households experiencing homelessness (or imminent homelessness):

  • Know exactly where to go to get help;
  • Are assessed in a standard and consistent way;
  • Are matched with the housing/services that best meet their needs, as available. 

 

Coordinated Assessment is :Coordinated Assessment is not :
​A process that assesses persons who are presently homeless, or will be homeless within 72 hours, for referral to a housing resource in the County that fits their need and situation.​A program.
​A network of designated locations with staff that are trained to evaluate the person's qualifications to enter the Coordinated Assessment process and to be referred to available housing options.​A guarantee of housing space.
​A proactive referral, if space is available. If space is not available, a person may be put on a waiting list.​An applications completion service.
​A housing clearinghouse.

 

Address

Mailing Address:

Community Support Services 700 N. Tryon Street Charlotte, NC 28202

Office Location:

Hal Marshall Services Center 700 N. Tryon Street Charlotte, NC 28202

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

CSS Communications
704-432-7233