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Board BulletinNovember 6, 2009
Area Mental Health Receives URAC Accreditation

Area Mental Health's Local Management Entity (LME) announced this week that it has been awarded full Health Utilization Management, Health Network and Health Call Center accreditation from URAC.
As part of the accreditation process, Area Mental Health's LME was reviewed to ensure that its business practices were consistent with national standards. URAC conducted a comprehensive review of policies and procedures and completed an onsite visit to determine that Area Mental Health's LME is operating according to its stated policies.
URAC is a Washington, D.C.-based, non-profit health care accrediting organization that establishes quality standards for the health care industry. URAC's standards provide a mark of distinction for healthcare organizations to demonstrate their commitment to quality and accountability.
For more information, please contact Area Mental Health Director Grayce Crocket at 704-338-8638 or Grayce.Crockett@MecklenburgCountyNC.Gov.
Kuralt Centre Construction Focused on Better Service
On November 21 2009, construction will begin at the Wallace H. Kuralt Centre to redesign the lobby area of the main administrative building for the Department of Social Services (DSS).
This construction will provide DSS customers with a "one-stop" opportunity for service delivery. The structure changes will enable DSS to capitalize on the cross-training DSS front-line staff has received. Construction will continue through the December holiday season with minimal disruption to staff and customers. Below are some changes visitors will experience when the renovations are completed in early January 2010:
  • The reception and new applications areas will be combined, creating a single point of entry to serve an estimated 80 percent of all DSS customers. Cross-training and re-classification of these service positions will qualify Mecklenburg County for additional federal revenue to pay for these positions, offsetting local tax dollars used to fund some of these positions.
  • The Tot Lot will be relocated to allow parents to see their children and wait in a family-friendly area.
  • Human resources staff serving DSS will relocate to the first floor. This will allow them to have confidential team discussion and decision-making. It also will provide easier access to and interaction with job applicants and new hires. This move also increases the availability of file space, and allows DSS to operate a separate file room that is only accessible to the HR staff.
  • Two offices will be created out of storage space on the third floor to accommodate all members of the DSS Senior Executive Team (SET). This co-location will enable DSS SET to be more productive in communicating and sharing information, as well as more cohesive in strategic planning and administration of services across the department.
The bulk of construction will take place during the holiday season, resulting in minimal disruption to staff and customers. To minimize construction costs, existing workstations and surfaces within DSS are being reconfigured, and shelving units from DSS and other County facilities are being redeployed. The $203,000 budgeted for this project was carried forward from FY09 to the current fiscal year.
For more information, please contact DSS Services for Adults Division Director Rodney Adams at Rodney.Adams@MecklenburgCountyNC.Gov or 704-353-1594.
- Harry L. Jones, Sr., County Manager
Calendar Reminder:
Tuesday, November 10
  • 1:30pm, Economic Development Committee Meeting,
    - 11th Floor Large Conference Room, CMGC
  • 3:00pm, BOCC Budget/Public Policy Workshop,
    - Rm 267, CMGC
  • 6:00pm, Libraries Facilities Master Plan Mtg.
    - ImaginOn: The Joe & Joan Martin Center
    300 East Seventh Street

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