The customer satisfaction index gauges the community’s satisfaction with services received from the County. The index looks at two distinct areas to assess customer satisfaction:
- Customer Service Satisfaction - Being treated with respect, receiving clear communication, as well as timely and quality service from County employees
- Satisfaction with e-Gov Services – Gauges use of the County's website, accurate and up-to-date information on the site and customers being able to successfully complete their transactions while being able to navigate the site easily
