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Applying Online - Frequently Asked Questions

Below is a list of questions that applicants typically have about the online application process. This includes questions about how to complete the application and add attachments, what to do if you are having technical difficulties and what will happen after you apply.

  1. Do I need to apply online?
  2. I do not have a computer. How do I apply?
  3. Do I need to register and create a login to view job openings?
  4. I am a new applicant, how do I login?
  5. What if I forgot my User Name or Password?
  6. I am a returning applicant, how do I login?
  7. Do I need an email address?
  8. How can I change my name and address, email, or phone listed on my application?
  9. Can I apply for more then one job with the same application?
  10. Are all sections of the application required?
  11. Is there a time limit for the online application?
  12. How do I submit attachments such as a cover letter, resume or references?
  13. Can I add a resume or other attachments after I have applied?
  14. If I pasted a resume into the application, do I have to fill out the application?
  15. If I pasted a resume into the application, should I attach one also?
  16. I have a resume in the "Saved Resumes" section, but I can't edit or delete it,
    why not?
  17. Do I need to submit proof of any required certifications or licenses for the
    position I applied for?
  18. I don't see my license or certification in the menu for Licenses and Certificates,
    what should I do?
      
  19. In the Education History section, I don't see my Degree listed, what should I do?
  20. One of my applications has a status of "Not Applied", what does this mean?
  21. I had a technical problem and didn't finish the application. I tried to apply again
    and saw a message that stated I had already applied. What do I do?
  22. I am applying for a Social Work position; do I need to complete additional
    information?
  23. Where do I find the Social Work Addendum?
  24. What happens after I apply for a position?
  25. Will I hear from Human Resources or a Department if I am not selected for an
    interview?
  26. When will my references or previous/current employers be contacted?
  27. Do you provide special arrangements for persons with disabilities?
  28. Where can I find more detailed instructions on how to apply online?
  29. I am having problems accessing and completing the online application. Can you help?
  30. I received an error message when I selected "Review Current Job Openings and
    Apply Online" or when I entered a User Name and Password to register, what should I do?

1. Do I need to apply online?

 

All Mecklenburg County job openings will require you to complete the online application. If you need help creating and submitting your online application, you can visit the Mecklenburg County Human Resources lobby where we have workstations and staff available to assist you.

We are located at 700 East 4th Street, Charlotte, NC 28202. Our hours are Monday through Friday from 8 a.m. to 5 p.m. (EST). We can be reached at 704-336-2931. You can also send an email to recruit@MecklenburgCountyNC.gov (Resumes sent to this email address will not be accepted).
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2 . I do not have a computer. How do I apply?

You can access the online application anywhere you receive internet access. This includes public libraries, community colleges, internet cafes, etc. You can also submit an application at one of our workstations located in the Department of Human Resources lobby at 700 East 4th Street, Charlotte, NC 28202. Our hours are Monday through Friday from 8 a.m. to 5 p.m. (EST). We can be reached at 704-336-2931.
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3 . Do I need to register and create a login to view job openings?

No, you may view all job openings without registering. Simply click on the job listing title to view the details of the job. If you would like to apply for a position, you will need to register and create a unique User Name and Password.
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4. I am a new applicant, how do I login?

If you are new applicant, you will need to create a unique User Name and Password to register. Just select "Register Now" and you will be guided through the simple process. Please note, the User Name and Password fields are case sensitive.
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5. What if I forgot my User Name or Password?

Select "Login Help" and select the appropriate help option. We highly recommend you maintain a valid email address in your "My Profile" to ensure you receive all necessary communication from Mecklenburg County. Back to top

6. I am a returning applicant, how do I login?

Returning applicants simply enter their User Name and Password and select "Login".
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7. Do I need an email address?

A valid email address allows us to contact you quickly about your application. You will receive an email letting you know you have submitted an application successfully. It also allows you to receive assistance if you should forget your User Name or Password. It is important to maintain a valid email address in "My Profile".

If you do not have an email address you can create a free one at yahoo.com, gmail.com or hotmail.com, etc. There are several other options for free web based email accounts.
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8. How can I change my name and address, email, or phone listed on my application?

To update this information, login to the system using your User Name and Password. Select "My Profile" in the Application and Attachments box. Enter your new information and select "Save". Changes you make will be saved to all applications you have submitted.
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9. Can I apply for more then one job with the same application?

Yes. Currently on the Job Listings page, you can select each job that you would like to apply for by checking the boxes and selecting "Apply Now".
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10. Are all sections of the application required?

No, however, there are some fields that are required. It is your responsibility to ensure you complete the entire application so Mecklenburg County can make the best hiring decision. Incomplete applications may disqualify you from a position that you may otherwise be qualified for. Please remember, Mecklenburg County uses the application as the first step in the screening process. As a result, we encourage you to complete the application as accurately and comprehensively as possible in order to best reflect your skills, knowledge and abilities.
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11. Is there a time limit for the online application?

As a network security measure there is a 30 minute time limit per section. If you leave the application idle on any section for longer than 30 minutes, the application will shut down and you will have to start over. Back to top

12. How do I submit attachments such as a cover letter, resume or references?

Once you are logged in, select "Cover Letters and Attachments" in the Applications and Attachments box. Select "Add Attachment" at the bottom of the page, select the attachment type, list the purpose, click "Add Attachment" and browse to your document. Upload and then click "Save & Return". You can add several attachment types from this same page.
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13. Can I add a resume or other attachments after I have applied?

Yes. Select "Cover Letters and Attachments" in the Applications and Attachments box. Select "Add Attachment" at the bottom of the page, select the attachment type, list the purpose, click "Add Attachment" and browse to your document. Upload and then click "Save & Return".
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14. If I pasted a resume into the application, do I have to fill out the application?

Yes. The application is the first tool we use to screen applicants. If the online application is not complete you may be rejected from the selection process even though you may meet the required qualifications.
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15. If I pasted a resume into the application, should I attach one also?

No. This is not necessary. However, we do recommend that you attach your resume rather then paste it.
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16. I have a resume in the "Saved Resumes" section, but I can't edit or delete it, why not?

The "Saved Resumes" section is a record of those resumes that were pasted into the application. Once the application is successfully submitted the resume cannot be changed or deleted. A successfully submitted application also cannot be changed or deleted.
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17. Do I need to submit proof of any required certifications or licenses for the position I applied for?

Yes. If a position you have applied for requires a certification or license, you will be asked to provide documentation of such during the selection process. Please ensure you have up-to-date copies that you can provide if they are requested.
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18. I don't see my license or certification in the menu for Licenses and Certificates, what should I do?

If you have a license or certification that is relevant but not listed in the Licenses and Certificates menu, you can utilize the Training section to list the information.
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19. In the Education History section, I don't see my Degree listed, what should I do?

If you do not see your Degree listed, you will have to utilize a generic designation such as Bachelor of Arts, Master of Science and then utilize the Major data entry box to designate the program area.
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20. One of my applications has a status of "Not Applied", what does this mean?

If you choose the "Save" option, your application will be saved as a draft and the status is "Not Applied". This draft application will not be visible to the hiring department. In order to submit a draft application, the job opening must still be posted to the vacancy listing. First, open the application by selecting the job opening link. You can then complete and submit the application. Draft applications are sometimes created when there are technical problems during submission. If you do not see the submission confirmation page or receive the confirmation email, review the "My Applications" section to see if the application has an "Applied" or "Not Applied" status.
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21. I had a technical problem and didn't finish the application. I tried to apply again and saw a message that stated I had already applied. What do I do?

If you did not complete the application, make sure it dose not exist as a draft application with a "Not Applied" status. If it is a draft application, you can complete and then submit the application if the opening is still on the list. If you do not see the draft application, you will have to start the application process again. When you see the "already applied" message, select "Ok" and continue with the application process.
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22. I am applying for a Social Work position; do I need to complete additional information?

Yes. Please review the Social  Work Addendum and Application Information.

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23. Where do I find the Social Work Addendum?

Social Work Addendum Document

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24. What happens after I apply for a position?

After you submit your application, a confirmation email will be sent to the valid email address you entered in "My Profile". Online applications are reviewed after the posting close date. Once reviewed for minimum education and experience requirements, the hiring manager will competitively evaluate the remaining applications to determine if they meet the defined additional criteria. Only those applicants who demonstrate the most closely related education, experience and training will be considered for employment.
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25. Will I hear from Human Resources or a Department if I am not selected for an interview?

Due to the high volume of applications Mecklenburg Count receives, it is our current practice to contact only those applicants who will be considered for an interview. The applicant evaluation process may take several weeks to several months based on the hiring department and the type of position.
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26. When will my references or previous/current employers be contacted?

Reference checks and employment verification typically occurs at the end of the selection process. You may indicate on your application if it is ok to contact your current employer. In addition, we typically contact you first to let you know we are ready to contact your current employer.
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27. Do you provide special arrangements for persons with disabilities?

If you need special arrangements to complete the online application, please contact Human Resources at 704-336-2931. Documentation may be required for some requests.
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28. Where can I find more detailed instructions on how to apply online?

Application Guide

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29. I am having problems accessing and completing the online application. Can you help?

If you are having technical problems with the online application, please contact us immediately. If you delay in contacting us, the job posting may close. We can not make considerations for positions that are no longer posted. We can be reached Monday through Friday from 8 a.m. to 5 p.m. (EST) at 704-336-2931.
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30. I received an error message when I selected "Review Current Job Openings and Apply Online" or when I entered a User Name and Password to register, what should I do?

Error messages such as "your session has timed out" or "page/url cannot be found" are mostly the result of computer security functions. Our network utilizes security which may prevent the use of certain text characters in data fields such as the User Name, Password and other application data fields. Your computer may have security programs installed such as McAfee and Norton (Symantec) which interfere with the operation of the application system. You will have to make adjustments in the settings of these software packages. You also may encounter problems caused by network security if you are attempting to apply from a business or institution such as a school. Most likely, you will have to get outside of this network to overcome these security restrictions.
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