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Address

Mailing Address:

Mecklenburg County Health Department
249 Billingsley Road
Charlotte, NC 28211

Office Location:


Mecklenburg County Health Department
249 Billingsley Road
Charlotte, NC 28211

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Please do not send confidential information via email.
704-336-4700

​Notice of Privacy Incident

Privacy Incident Involving Mecklenburg County Public Health Patients​


Mecklenburg County is committed to protecting the security and confidentiality of the information it maintains. Regrettably, the County had an incident involving some of that information.

On March 27, 2017, Mecklenburg County learned that it had inadvertently produced information relating to approximately 2,000 patients who received care through Mecklenburg County Public Health’s adult clinics. This information was included in the response to a public records request that was provided to two media outlets on March 20 and 27. Upon learning of this incident, we immediately began an investigation and requested the return of the information from the media outlets. The information was returned to Mecklenburg County by the media outlets by March 29. 

Through our investigation, we determined that the inadvertently disclosed information contained patient information, including name, medical records number or patient identification number, and reason for visit or services received. For some patients, the information may have contained address, date of birth, demographic information, Medicaid eligibility, screening or test results, and diagnosis or condition.

To help prevent a similar incident from occurring in the future, Mecklenburg County is enhancing its document production procedures and its processes related to exchanging documents containing sensitive information.

We began mailing letters to affected individuals on May 4, 2017 and we have established a dedicated call center to answer any questions. If you believe you may be affected and have not received a letter by May 19, 2017, or have additional questions, please call our dedicated assistance line at 1-855-474-3899 Monday through Friday, between 9:00 a.m. and 7:00 p.m. Eastern Time (closed on U.S. observed holidays).

Address

Mailing Address:

Mecklenburg County Health Department
249 Billingsley Road
Charlotte, NC 28211

Office Location:


Mecklenburg County Health Department
249 Billingsley Road
Charlotte, NC 28211

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Please do not send confidential information via email.
704-336-4700