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Blue Diamond Award
2/6/2004
A computer application created for Just1Call, the County's information referral program that offers service to the elderly, the disabled, and their caregivers, recently won a Blue Diamond Award from the Charlotte Chamber of Commerce.

The chamber's Information Technologies Council announced the winners at its 14 th annual ceremony on Monday evening. Just1Call (J1C) won the Blue Diamond Award for the Best Corporate IT Product. The award recognizes a corporation for the most outstanding information technology product over the past year. Bank of America and Duke Energy were the other finalists in this category.

Since 1988, the Charlotte Chamber's Information Technologies Council Blue Diamond Awards have recognized the accomplishments of technology-based solutions and contributions made by Charlotte area companies and individuals.

"We know from the tremendous response and phone calls that Just1Call is a needed service," said Richard W. "Jake" Jacobsen, director of the Mecklenburg County Department of Social Services (DSS). "Everyone involved is pleased to have the recognition of quality service that comes along with winning a Blue Diamond Award."

Just1Call is Mecklenburg County's one-stop source of information and assistance for senior citizens, adults with disabilities, their families and caregivers. J1C social workers answer calls, help identify the service requested and assist callers as needed by contacting the appropriate service providers. Visit Just1Call on the Web at http://www.just1call.org for more information about the service. The number to call is 704-432-1111. Interpreters are available for callers who do not speak English.

A partnership of the J1C unit, the Information Support Division of DSS and the County Information Services and Technology Department (IST) helped to create the award-winning computer system. The computer system keeps track of caller information, provider information, calls received and their outcome, quality assurance information and a variety of management reports. Also, the system has a copy of the United Way service provider database. The system runs on existing desktop personal computers over the County's wide area network. It can also run on a stand-alone laptop so that social workers can take the system into the field.

A County vendor, Mobile Highway, won a Blue Diamond Award for creating a wireless Internet permitting and inspection system for Mecklenburg County. The County's IST department and its Land Use and Environmental Services Agency (LUESA) also worked on this system.


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