How Do I ...
Online Services
Public Records
2014 Stories
2013 Stories
2012 Stories
2011 Stories
2010 Stories
2009 Stories
2008 Stories
2007 Stories
2006 Stories
2005 Stories
2004 Stories
2003 Stories
2002 Stories
2003 News from Mecklenburg County

December 03, 2003


Charlotte, NC - The Mecklenburg County Area Mental Health Authority has been awarded an accreditation status of "Full Accreditation" by the National Committee for Quality Assurance (NCQA), an independent, non-profit organization that assesses and reports on the quality of health care.

Mecklenburg County's accreditation status - the highest possible level - is based on a voluntary review of various aspects of a behavioral health care plan's operations, including how it ensures that its enrollees have access to and are receiving high quality behavioral health care. Mecklenburg County is the first public mental health entity in the nation to receive this accreditation.

The NCQA Accreditation survey process includes on-site and off-site evaluations of more than 50 standards conducted by a team of behavioral health providers and managed care experts.  A committee of health care providers analyzes the team's finding and assigns an accreditation level based on the performance level of the organization being evaluated against NCQA's standards.

"Achieving a 'Full' Accreditation status, NCQA's highest accreditation level, is a significant achievement," said Margaret E. O'Kane, president of NCQA. "It is only awarded to those plans that meet our requirements for access, service, consumer protection and quality improvement."

"We are an organization committed to continuous quality improvement, and I believe that has been validated by NCQA," said Grayce Crockett, director of Mecklenburg County Area Mental Health. "Our employees, providers and management all contributed to the NCQA accreditation process, so we are extremely proud of this achievement."

The NCQA accreditation process evaluates how well a Managed Behavioral Healthcare Organization manages quality throughout every part of its delivery system - providers, facilities, affiliated providers, and administrative services - to continuously improve health care for its enrollees.

NCQA is the nation's leading accreditor of managed care organizations and is a leading provider of objective, standardized information about health care quality to the media, various on-line resources, and directly to consumers through it's Web site at  NCQA's mission is to improve health care quality everywhere.

The Mecklenburg County Area Mental Health Authority manages the care of populations in need by providing accessible services that are clinically appropriate, responsive to the needs of clients, cost effective, authorized for payment and monitored for outcomes.

Area Mental Health strives to strengthen the capacity for self-sufficiency by responding to the health, mental health, developmental disabilities, and substance abuse service needs of Mecklenburg County residents through the development of a continuum of treatment and prevention/wellness service options that are accessible to the public and contribute to the overall health and well-being of the community.

Printed from: