August 23, 2004
Charlotte, NC - The Mecklenburg County Area Mental Health Authority (AMHA) will open a new call center Wednesday, September 1, 2004, to centralize and improve public access to services. 704-336-6404 or 1-877-700-3001(toll-free) or 704-432-3452(TTY).
The center is a single-point-of-entry system that will allow Area Mental Health to respond to residents requesting new services in a more efficient, standardized manner. The center provides 24/7 access to Area Mental Health. Mecklenburg County residents seeking help with mental health, developmental disability or substance abuse disorders. To request services, call:
- 1-877-700-3001 (toll-free)
- 704-432-3452. (TTY)
"We are excited about providing this kind of service to Mecklenburg County residents," said AMHA Director Grayce Crockett. "This centralized system will allow us to better serve the public."
Sandy DuPuy, chairperson of the Mecklenburg Consumer and Family Advisory Committee (CFAC), which works closely with Area Mental Health, added, "I am hopeful that establishing a single-number call center will make it easier for Mecklenburg County citizens to access these important services. CFAC will monitor the effectiveness of this new system."
AMHA - either directly or through contracts with other agencies - provides services to County residents challenged by mental health, developmental disability or substance abuse issues. The agency is opening the call center in response to the state's public mental health system reform plan, which aims to get care to those most in need and give clients, called consumers, easier access and a greater voice in improving how care is delivered.
# # #
Shirley Moore 704-336-4919