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County Gets Top Honors
The Balanced Scorecard Institute has chosen Mecklenburg County for its Award of Excellence for the County's Performance Management System.


Charlotte, NC Mecklenburg County has received the Balanced Scorecard Institute's top honor -- The Award for Excellence. The award recognizes the County's commitment to Managing for Results (M4R) and the sustained use of the balanced scorecard in achieving a more strategy-focused organization. 

"Mecklenburg County is one of the leaders in improving government efficiency and effectiveness through strategic performance management," Howard Rohm, Balanced Scorecard Institute President and CEO, said. "Using the Balanced Scorecard Institute's disciplined public sector balanced scorecard strategic planning and management system, Mecklenburg County has built a culture of dedicated employees who are passionate about being the best local government service provider."  

Rohm will present The Award for Excellence to Mecklenburg County at the Jan. 21, 2009, meeting of the Mecklenburg Board of County Commissioners (BOCC). In 2001, County Manager Harry L. Jones, Sr. introduced M4R as the "Mecklenburg Way" of doing business. The primary objective of M4R is achieving the long-term goals the BOCC established for the community. The County uses the balanced scorecard to develop and evaluate whether County strategies are meeting the needs of County citizens, businesses, and other stakeholders. 

"Managing for Results and the balanced scorecard have transformed the way Mecklenburg County operates," Jones said. "It has helped us be more transparent in how public funds are used, and more accountable for the results we achieve with those funds." 

Mecklenburg County's 2008 Performance Report reveals the County has achieved 58 percent of its 2015 scorecard goals and improved performance in 19 percent of the remaining scorecard goals. 

"The Board of County Commissioners, County Manager Jones, and his staff should be commended for their dedication to excellent governance and management using the balanced scorecard," Rohm said. 

The balanced scorecard is a strategic planning and management framework originally developed in the early 1990s by Harvard Business School leaders to help businesses find key measures that drive performance. The government version of the balanced scorecard was developed by the Balanced Scorecard Institute in 1997 and has been embraced by governments worldwide. Many organizations use the balanced scorecard in the private, public and non-profit sectors as well. The Balanced Scorecard Institute provides consulting services and training in strategic planning and management, performance measurement, change management and business intelligence technology to industry, government and nonprofit clients across the globe. 

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