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Customer Service Heroes
County Names 2010 Employee of the Year and Honors Customer Service Heroes
10/15/2010
For her positive approach to the work she does for Mecklenburg County residents who seek help at the Department of Social Services; and for her supportive attitude toward her co-workers, case manager Danisa Concepcion is the 2010 Employee of the Year.

Mecklenburg County officials recently honored Concepcion and five other County employees who have demonstrated their commitment to the customer service standards valued in the workplace.

Concepcion is a four-year employee of the County, whose service at DSS includes being an interpreter for clients who do not speak English. Peers who nominated Concepcion for the award praised her determination and her compassion. The recognition included a $600 award from The Employers Association, presented by Kenny Colbert, company president. Colbert said it’s the sixth year that the human resources consulting company has sponsored the award.

“Thank you so much,” Concepcion said in remarks after County Manager Harry L. Jones Sr. presented her with the award in front of a crowd of co-workers on Employee Appreciation Day. “Everybody here deserves it,” she said. “With the economy and the way that things are, everybody is doing their hundred percent, and I’m just another person like you doing the same thing for everyone that needs our help.”

Following is a list of the County’s customer service standards and the employees who were honored as Customer Service Heroes:

• Communication – Jeff Griffin, Land Use & Environmental Services
• Courtesy & Respect – Marsha Williams, Sheriff’s Office
• Ethics – Jennifer Williams, Sheriff’s Office
• Service Quality – Tara Williamson, Social Services
• Timeliness – Jacqui Wolochwianski, Community Support Services

View photos of the recognition and Mecklenburg County Employee Appreciation Day at the County’s website.

 



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