On this Wednesday work day, Veronica Davis approaches her job with the dedication and prepared-for-anything attitude she knows will bring her success.
Davis knows, too, that her success on the job translates into success for Mecklenburg County and its mission to be the best local government provider. She is an administrative support coordinator for Mecklenburg County Community Support Services.
What is different about this Wednesday, April 24, 2013, for Davis and other workers who hold similar positions is that it is a national day of recognition: Administrative Professionals Day. Administrative Professionals Week is April 21 - 27, 2013.
According to Erica Flowers, a manager in Human Resources, Mecklenburg County administrative professional positions fit into the following classifications:
- Admin I
- Admin II
- Admin III
- Admin Supervisor
- Admin Coordinator
With the grand total at 353 right now, the work these professionals do in the County and for its residents is crucial. Some departments, because of their size and scope, have larger numbers of administrative professionals on staff. For example, according to County Human Resources figures, 70 is the current number for the Department of Social Services. The Sheriff's Office is at 56, and the Charlotte Mecklenburg Library and the Land use and Environmental Services Agency each have 55.
The history and story of Administrative Professionals Day is shared on the website
of the International Association of Administrative Professionals. According to the website, "IAAP defines administrative professionals as individuals who are responsible for administrative tasks and coordination of information in support of an office-related environment and who are dedicated to furthering their personal and professional growth in their chosen profession."
What began when most workplaces used the term secretary as a title to encompass the work has now expanded and changed. Someone who pursues a career as an administrative professional faces different challenges and has increased training needs for the workplace. The North Carolina Office of State Personnel offers an Administrative Professionals Certificate Program for those who qualify. On its website
there is an explanation for what it takes to be an administrative assistant:
"21st century Administrative Professionals must possess a broader range and depth of skills than ever before. To be successful in the new business environments, administrative professionals must become expert facilitators, communicators, resource managers, innovators, technologists, and problem solvers."
For Veronica Davis, a Mecklenburg County employee for 16 years thus far, the turth of that statement is in her everyday work. And it's some of what she likes most about her job.
"I enjoy the multi-tasking of my job and the logistics of coordinating events," Davis said. Her department includes Homeless Support Services, Veterans Services, Women's Commission and Project Safe Neighborhoods.
In her role, Davis provides support to the CSS Leadership Team, coordinates ordering office supplies, food, promotional items and other materials for meetings and events. She provides support to the Human Services Finance Division such as coding invoices, getting necessary signatures, processing mileage and travel requistions and running
weekly budget reports for the CSS Leadership Team.
But for Davis, the workd does not happen only in the office. She volunteers for Employee Appreciation Day. She worked to get donations of water, soft drinks and snacks for the Homeless Resource Center during the longer hours it remained open while the Democratic National Convention was in town in September 2012. She goes out to neighborhood meetings and events as part of her her work with Project Safe Neighborhoods, a program working to prevent gun violence.
Yes, there are challenges in the work she does, Davis said, but she believes her work makes a positive difference.
"With my communication and interpersonal skills, I can relate and talk to all walks of life, the homeless, homeless veterans and anybody that wants a listening ear," she said.
Davis knows her job matters. And on this day set aside to recognize administrative professionals, it's good to say that others know it, too.