A series of Microsoft-led innovations that are transforming our technology capabilities have resulted in the company choosing Mecklenburg County as an example for other governments to follow.
Microsoft Southeast Director Alex Pope recently nominated Mecklenburg County to be a part of Microsoft’s CityNext initiative, which recognizes governments that use technology to be more productive and efficient.
As part of the County’s recognition, Microsoft has produced a video case study using the County’s BSSA-IT department as a model for other local governments across the nation on how to adopt an integrated set of technologies to become more efficient, drive cost savings, and increase employee productivity. You can view the video here.
BSSA-IT began a technology overhaul earlier this year with the goal of finding modern and secure technology solutions that save time and money, enhance employee productivity, and meet security and privacy requirements.
To achieve these goals, the County is using several Microsoft solutions – updating employees to Microsoft Office 365, deploying 175 Microsoft Surface Pro devices, and adding additional file and data storage capacity.
Office 365 includes the same Office products – Word, Excel, Outlook, and PowerPoint – as the traditional Office, but allows employees to access files and applications from virtually anywhere from their computer, tablet, or mobile device.
The new system updates automatically, reduces the cost for data storage and provides additional disaster recovery capability.
The Surface Pro devices allow workers to access information remotely and securely, without being in an office. Social workers with the Department of Social Services Youth and Family Services Division are using the tablets along with Office 365 and custom-built applications to access case documents while visiting clients in the field. Restaurant inspectors use their Surface Pros to access a custom-built State of North Carolina application that allows them to download and print state applications and certificates for clients, greatly enhancing customer service.
Park and Recreation employees are also using Office 365 to efficiently collect payments, schedule venues, and integrate with the County’s financial system. These innovations allow employees to spend more time on-site doing their jobs and less time driving to the office.
If you have questions about Microsoft CityNext, you can contact Cliff DuPuy, BSSA-IT’s Technology Services director, via email.