Haney is a social worker for the County's Youth and Family Services division and her caseload often involves taking the needed steps for protecting a child at risk -- even removing the child from its family and home. All of that requires keeping records and case files, and before she received a tablet, Haney dealt in high stacks of papers and folders piled on her desk and in file rooms.
Now with the mobility she has and the ability to respond to calls in the field without having to return to her office helps Haney provide the type of customer service she -- and County leaders -- support. Knowing that County management is behind employees and supports the technology needed to make the staff's job easier is important, Haney said.
"The paper isn't a problem anymore, I'm excited to come to work," Haney told a full room of people gathered for Digi2020, a technology summit for employees and contractors of participating agencies which included: Mecklenburg County, the City of Charlotte, Charlotte-Mecklenburg Schools, the City of Rock Hill and Gaston County.
The event took place on Wednesday, April 18, from 8:30 a.m. to 3:45 p.m. at the Charlotte-Mecklenburg Government Center at 600 East Fourth Street in Charlotte. Exhibitors in the lobby and in rooms on the second floor showed the new and tried and true when it comes to technology. Event sponsors say on their website
that this fourth annual summit is a way for the participants and sponsors to "... share insights about how local goverment is using technology to enable and enhance its business goals."
Haney shared her story during the morning session, "Overview of Mecklenburg County Technology Services," which focused on how the County is working with its partners to meet the demands of a mobile work force.
"You have to have the support of executive management," Cliff DuPuy said. He is with Mecklenburg's Business Support Services Agency Information Technology and he moderated the session. Added to that, DuPuy said, for success to happen it's important to have the freedom to be creative and play, and a good purchasing department in IT is a big help, too.
Later in the day as part of a "Technology Trends Panel Discussion: The future of mobility, BYOD, and security in local government," the County's Chief Technology Officer Gwen Simmons offered more perspective on mobility.
Simmons said she thinks that mobility is very important to the success of the business the County does, and for the work that employees put in to make that success happen.
"It was the most heartfelt thing to actually hear it from the child protective services case worker," Simmons said. She later added that the measure of mobility's success can be seen in the feedback that details how an employee says they are more effective in providing service to the citizen. When front-line workers can say they have less stress in doing their job -- particularly in the case of the social workers -- that is an effective measure, Simmons said.