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Recycling Ambassador Member Directory

Business Name:
Bank of America/Lincoln Harris CSG

Business Type:
Financial Institution

Services Provided:
Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We serve approximately 51 million consumer and small business relationships with approximately 5,300 retail banking offices and approximately 16,350 ATMs and award-winning online banking with 30 million active users and more than 13 million mobile users. Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in more than 40 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

525 North Tryon Street, 5th Floor, NC1-023-05-54
Charlotte, NC 28202

Web Address:  

Describe your current waste reduction and recycling program and/or efforts.
Bank of America occupies 6.58MM square feet of office space in Mecklenburg County and diverts 207,606 lbs. of waste from landfills through recycling and composting programs. BAC strives to reduce waste in all of its occupied space, which has led the Bank to create all-encompassing waste reduction programs for all of its real estate nationwide. Lincoln Harris is a facility partner to Bank of America and provides Property Management and Engineering services to all of the Bank of America properties in the Southeast. The success of the waste reduction programs within Bank of America space has been a joint venture for Lincoln Harris and Bank of America.

Waste and recycling programs in Bank of America's Uptown portfolio have resulted in significant waste reduction and financial savings. BAC recycles a significant amount of workplace recyclables; in 2012 alone, 187 tons were recycled from the Uptown Charlotte portfolio. With the completion of One Bank of America Center in 2010, the implementation of a composting program at the site has served as a learning and testing ground for effective separation, communication, and signage requirements to encourage usage of the service.  Lessons learned from One Bank of America Center will help support success across the enterprise as the Bank expands composting services in support of its goal to divert 70% of its global waste from landfill by 2015.

In 2012, Bank of America was able to use the knowledge gained from One Bank of America Center’s composting program to start composting in multiple markets across the US.  The composting program continues to grow and is a major focus of waste diversion efforts in Charlotte and across the nation.
In addition to composting, BAC works closely with its waste vendors to proactively right size waste services on an ongoing basis.  Continuing to evaluate Bank of America's waste services forces all parties to understand how effective the recycling program is working and when improvements are needed.  Several of BAC’s Uptown buildings have been voluntarily audited per the BAC waste audit program.  The results of this program are what enable the company to adequately understand waste stream components, volumes, and areas of improvement.

The establishment of the company’s composting program, increased education, and rightsizing of waste management services has not only dramatically increased diversion of waste from landfill, but it has also dramatically reduced the cost of waste services over the last few years.  At the Bank of America Corporate Center, improved waste management practices have driven more than $16,000 in annual savings since 2012. 

Please describe any educational programs your company utilizes to encourage waste reduction, recycling and/or buying green products.
Bank of America, in conjunction with Lincoln Harris, strives to educate Bank of America employees on the importance and impact of waste reduction and recycling. Property teams in Mecklenburg County send out frequent reminders to tenants of the buildings about the available recycling and/or composting programs. Bank of America also engages its employees through the MyEnvironment program to help spread cultural changes that drive up recycling and waste diversion rates. There are over 1,500 MyEnvironment ambassadors in Mecklenburg County. These groups hold monthly meetings and annual events such as the WasteLess lunch (a program to educate building occupants on the amounts of waste that workday lunches create) to help encourage Bank of America associates to recycle and compost.

Please describe what you do to promote Wipe Out Waste Ambassador initiatives on-site, both internally to staff and externally to customers or visitors.
Bank of America has implemented many policies and practices that support Wipe Out Waste Ambassador initiatives. BAC actively promotes waste reduction and has shown dedication to reducing waste sent to landfills by creating a goal for 70% waste diversion by the end of 2015. Bank of America is also in full support of the Envision Charlotte program and has employees that serve in positions of leadership within the organization. Both Lincoln Harris and Bank of America are actively involved in civic organizations that promote recycling and waste diversion. Employees of Bank of America serve on the Keep North Carolina Beautiful and Keep Mecklenburg Beautiful Boards and Lincoln Harris is represented on the Keep Charlotte Beautiful Board. Bank of America strives to incorporate the values from these organizations into their business practices by actively supporting recycling of ongoing consumables and electronics.

Please provide examples of your company’s commitment to purchase “Green Products” and the results and/or impact doing so has had on your business.
BAC’s Uptown Charlotte portfolio serves as a testing ground for practices and policies that have later been spread across Bank of America's vast global real estate portfolio.  In 2007 the Uptown portfolio piloted green cleaning practices which have since been rolled out at approximately 70 million square feet of real estate across the country.  BAC has a commitment to green cleaning practices and requires Cleaning and Janitorial (C&J) vendors to implement BAC’s requested environmental practices.  C&J providers must clean all sites using green cleaning products, recycled paper products, and equipment without adding additional cost.  Included in those contracts are performance metrics and reporting requirements to validate their commitment and compliance. 

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