Emergencies (chemical spills, flooding)	911
Blocked storm drain on street/road	311
Commercial Technical Answer Center (Construction)	704-336-3829
Creeks blocked by debris	311
Drainage problems on private property	311
Erosion (Construction sites/City of Charlotte)	311
Erosion (Construction sites/outside City limits)	704-336-5500
Erosion (streambank)	704-336-5500
Flood zone determinations	704-336-4237
Floodplain Development Permits (new construction)	704-336-3728
Floodplain Development Permits (improvement to existing building in floodplain)	704-336-4237
Floodplain Occupancy Holds	704-336-3728
Groundwater/private wells	704-336-5500
Illegal dumping in creeks	704-336-5500
Individual water and wastewater systems	704-336-5500
Residential Technical Answer Center (Construction)	704-432-7822
Sanitary sewage spills	311
Septic Tanks	704-336-5500
Storm Water billing	704-336-2211
Storm Water Fee Credits	704-432-0006
Underground Storage Tank	704-336-5500
Volunteer for storm water or groundwater programs	704-336-5500
Well water testing (private wells)	704-336-5500

Related Services:

Groundwater/Wastewater Services is also part of Mecklenburg County's Environmental Health Department.

Some of Land Development's tasks are done in coordination with Charlotte Code Enforcement and Mecklenburg County Code Enforcement

Tap water or sanitary sewer questions?

Storm water billing is done through Charlotte-Mecklenburg Utilities.