Our community-based provider network includes more than 300 agencies, private practices and hospitals offering mental health, intellectual and/or developmental disability and substance abuse services.
The Provider Operations Division consists of Provider Relations and Network Development, Provider Monitoring, and Accountability. This group is responsible for policies, procedures, resources and guidance to assist providers for the operation, authorization and reporting for their practice.
The objective of this division is to ensure that network providers are serving consumers in ways that demonstrate a commitment to the best clinical and business practices, are treated in a healthy and safe environment and are included in the decisions regarding their treatment and support.
Please visit our On-Line Provider Directory
Providers - if you find that your information is incorrect, please click HERE and update your contact information using the on-line form.
Request IT Assistance - includes help with ALPHA issues.
Please direct all MeckLINK Transition questions, concerns or issues to Communications Specialist, Melissa Marshburn via phone 704-353-1501 or email@example.com.
This email is not for ALPHA questions, please see Request IT Assistance.
North Carolina Innovations Providers
Please review the important changes in the "NC Innovations Tech Guide (effective 9/2013)" DMA document. This supplemental page is to be used in conjunction with the already existing, Final NC Innovations Manual with Forms (June 25, 2012). Both documents are listed below and can also be found on the DMA Innovations website at: http://www.ncdhhs.gov/dma/lme/Innovations.html
NC TOPPS Training Videos
NC TOPPS Operations Manual
How To Remove A User
How to Find an Interview Started, but Not Submitted
How to Find a NC TOPPS User
In order for finance to process your EFT request you must complete the Authorization Agreement for automatic deposit (ACH credits) of Mecklenburg County checks (including a voided check).