Skip Ribbon Commands
Skip to main content

Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Department of Social Services

photo Apply for Benefits



Check Potential Eligibility



Have a Request

 

North Carolina ePASS

You can now apply for Medicaid and Food & Nutrition Services (FNS) online.
 
For those who wish to apply for Medicaid or Food & Nutrition Services (FNS) using the NC ePASS application, please note. The application should be filled out, printed, and signed. The completed application can be mailed or brought in to the Department of Social Services. The applicant must be interviewed by an eligibility worker in order to complete the application process.

The ePASS application may be accessed at: www.epass.nc.gov
 
We are pleased to announce the "ePASS Informative Video" is now available via YouTube. The video is an informative tool to help educate the public on the benefits of using ePASS, the public portal of NC FAST. Please share the video link with citizens in your county to assist them with understanding the ePASS system.
 

This video includes the following information:

•       What is ePASS

•       How to access ePASS

•       How to start an ePASS application

•       Information needed to complete an ePASS application

•       Components of the ePASS home page

play-button.thumbnail.jpgPress the play button to watch!

 
Resources:

Forms:

  • Eligibility Forms: Food & Nutrition Services, SNAP, Medicaid, Work First, & ePass forms.
  • Complaint Form: If you have a complaint or would like to schedule a hearing related to a DSS program, service, or worker, please use please use the form provided at the link.

Suspect Abuse?

If you suspect abuse, please call the CARE Line 24 hours a day, 7 days a week:

  • 704-336-CARE  (704-336-2273)

Learn the signs of abuse & neglect for:

Do you suspect Fraud?

If you do suspect fraud, please call the Program Integrity Unit 24 hour hotline:

  • 704-353-0400

Volunteer at DSS:

We are very flexible with your weekday schedule, allowing you to work the days and hours that fit your calendar. Please call us at 704-336-7969 to see how you can volunteer with us.  For more information on volunteering, please click here.

 


 

Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000