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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Department of Social Services

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North Carolina ePASS

You can now apply for Medicaid and Food & Nutrition Services (FNS) online.
 
For those who wish to apply for Medicaid or Food & Nutrition Services (FNS) using the NC ePASS application, please note. The application should be filled out, printed, and signed. The completed application can be mailed or brought in to the Department of Social Services. The applicant must be interviewed by an eligibility worker in order to complete the application process.

The ePASS application may be accessed at: www.epass.​nc.gov
 
We are pleased to announce the "ePASS Informative Video" is now available via YouTube. The video is an informative tool to help educate the public on the benefits of using ePASS, the public portal of NC FAST. Please share the video link with citizens in your county to assist them with understanding the ePASS system.

The Video ​includes the following information:

  • What is ePASS
  • How to access ePASS
  • How to start an ePASS application
  • Information needed to complete an ePASS application
  • Components of the ePASS home page

play-button.thumbnail.jpg Watch the ePASS Informative Video!

Resources:

Forms:

  • Eligibility Forms: Food & Nutrition Services, SNAP, Medicaid, Work First, & ePass forms.
  • Complaint Form: If you have a complaint or would like to schedule a hearing related to a DSS program, service, or worker, please use please use the form provided at the link.

 

Suspect Abuse?

If you suspect abuse, please call the CARE Line 24 hours a day, 7 days a week: 704-336-CA​RE (704-336-2273)

Learn the signs of abuse & neglect for:

Suspect Fraud?

If you suspect fraud, please call the Program Integrity Unit 24 hour hotline: 704-353-0600

Volunteer at DSS:​​

We are very flexible with your weekday schedule, allowing you to work the days and hours that fit your calendar. Please call us at 704-314-6027 to learn how you can volunteer with us.
For more information on volunteering, please click here.

​Closing Notice 

In observance of Good Friday, the Department of Social Services will be CLOSED on Friday, April 14, 2017.  We will re-open on Monday, April 17th at 8:00 a.m.  We apologize for any inconvenience.

En conmemoración del día de Viernes Santo, el Departamento de Servicios Sociales permanecerá CERRADO el viernes 14 de abril del 2017.  Volveremos a abrir el lunes 17 de abril del 2017 a las 8:00 a.m.  Disculpe cualquier inconveniencia.

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000