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Business Affairs Division

The mission of the Business Affairs Division is to lead the pursuit of more efficient and effective economic and social services to help the department achieve its strategic vision. Units in this division provide centralized business support services to the four other DSS divisions.

  • Office of Consumer Advocacy: Responsible for investigating and resolving consumer complaints, including those alleging a civil rights violation. If a consumer would like to request a hearing, they may do so within this office. Learn about submitting a complaint related to customer service.

  • Research, Planning and Evaluation: Tracks DSS compliance with federal and state mandates, performs mapping, trend studies, benchmarking, data analysis and integrity and oversees the DSS Managing for Results initiative and business continuity plans.

  • Compliance and Quality Assurance Unit: Responsible for conducting internal audits through quality sampling, meeting with state program representatives, and transmitting information policy changes to DSS staff.

  • Fraud / Program Integrity: Supports the ideas, methodologies and policies in the ongoing pursuit of the prevention, discovery and recovery of overpayments in all public assistance programs.  Provides a deterrent to public assistance fraud and helps maintain program integrity.

  • Youth and Family Services Records Management: Responsible for the tracking and distribution of Youth and Family Services files.

  • Interpreters: Manages interpreting and translation services for customers and staff through a hybrid service delivery model including on-site interpreters and bi-lingual DSS staff as well as contracted interpretive and translation service providers.


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