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Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000

Community Resources Division

Darrel Cunngingham - Community Resources Division DirectorCommunity Resources Division (CRD) works to remove barriers to ensure that people with safety, security and well-being needs receive the services they need. We actively collaborate with faith- and community-based organizations to support DSS customers as well as those who are not eligible for DSS services.

Goals

  • Providing support services to DSS divisions and clients to enhance the delivery of direct services.
  • Delivering direct services in nontraditional ways.
  • Identify resources to fill the service gaps for customers to assist them in becoming self sufficient.

Services

  • Community Social WorkBoy holding paper with thank you message
    Staff provide social work and case management assistance for at-risk families, adults, seniors and disabled citizens who fall outside of protective services and public assistance services. These clients need supportive services to navigate multiple systems and guide them as they to grow to reach self sufficiency. Staff work with other County services and external community collaborative partners to connect customers with resources to assist vulnerable and underserved citizens.
     
  • General Assistance
    Contracted service to provide emergency financial assistance for rent and utility payments.
     
  • Child Care Services
    Contracted services to provide subsidized childcare for eligible parents.
     
  • Partnership Services
    Staff maintain grant funded programs, provide supportive services and identify community-based resources to support DSS customers and customers who are ineligible for DSS services. Partnership programs and services include:
    • Emergency Food Assistance
    • Senior Nutrition Program Activities
    • Student Internship Program
    • Special Funds Administration
       
  • Resource Specialist
    Staff are subject-matter experts in key areas of client needs across every DSS division. Staff provide consultations on open department cases and advise customers on how to identify resources to overcome barriers they are facing.
     
  • Subsidized Employment Initiative
    Subsidized employment is a program where employers receive a work subsidy to help cover the cost of employee wages.

Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000