DSS Main Office
Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211
West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Customer Connection (CC) is the formal name of the Mecklenburg County Department of Social Services’ Call Center. Agents are available Monday - Friday 8 a.m. - 4 p.m. By calling 704-336-3000 individuals can:
Request applications for DSS services
Check the status of their case
Obtain information and/or referrals to DSS or community programs
Request a replacement Medicaid card
Select a Medicaid Managed Care provider
Other Important Contact Numbers:
To report a complaint or discrimination, use our online form.
Call 704-336-2273 immediately to report abuse, neglect or exploitation of a child or adult.
Individuals who are eligible for Transportation through DSS can call the Customer Connection’s Transportation Scheduling line 704-336-4547. Callers can request a transportation eligibility assessment or schedule/cancel transportation.
To report suspected welfare fraud in Mecklenburg County please telephone the unit at 704-353-0600 from 8am-6pm, Monday thru Friday. If you do not wish to speak directly to an investigator you may call the Welfare Fraud Hotline at 704-353-0400.
Child Support Enforcement call 800-992-9457.
Online Requests We may be able to help you via one of the online request forms.