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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Mecklenburg Transportation System (MTS)

The Mecklenburg Transportation System (MTS) provides a variety of transportation services to Mecklenburg County residents.

Title VI Policy
 
How to Apply for Services

  • To apply for Medicaid funded transportation, an individual should contact his/her Medicaid worker.
  • To apply for Veterans Transportation, an individual should call the Veterans Service Office (704-336-2102).
  • To apply for transportation to a nutrition site, for homebound meal delivery, to a medical facility, or any other location, an individual should contact the Transportation Services Line (704-336-4547).

 

Description of Programs and Eligibility Provided by MTS

Medicaid Transportation
Adults and children authorized to receive Medicaid transportation are transported to and from a medical destination. CATS bus service is the primary mode of transportation. When the person cannot ride the bus, door-to-door transportation is provided. A Medicaid Transportation Exception Form (5048) is required. Cost: No fare.

Elderly Disabled Transportation Assistance (EDTAP)
Adults aged 60+ and children and adults with a disability are transported to and from dialysis, chemotherapy or other medical appointments. Cost: $1.50 fare per one-way trip.

Elderly General Purpose (EGP) Transportation
Adults aged 60+ that are not living in an assisted living facility or nursing home or persons with disabilities (SSI, SSA Disability, Veterans Disability) are transported to and from medical appointments, grocery shopping, and Mecklenburg County Park and Recreation /Senior Centers. Cost: $1.50 fare per one-way trip. $10.00 for a monthly bus pass.

Rural General Public (RGP) Transportation
Either the origin or destination of the trip must be in the non-urbanized area of Mecklenburg County for persons of any age.  Door to door service is provided or passengers may choose to be taken from the non-urbanized location to a local Charlotte Area Transit System (CATS) bus stop location. Cost: $1.50 fare per one-way trip.

Senior Citizens Nutrition Congregate (SCNP)
Transportation provided directly by MTS for adults aged 60+ to and from Mecklenburg County Senior Citizens Nutrition sites for a nutritious meal and social activities. This service is provided directly by MTS drivers. Cost: No fare. Contributions are accepted but not required.

Veterans Services Transportation
Qualified veterans are transported to and from Veterans Affairs hospitals in North Carolina and to and from medical clinics in Charlotte. Call the Veterans Services Office at 704-336-2102 for more information. Cost: No fare.

Comprehensive Community Program (CCP)
Transportation provided directly by MTS for developmentally disabled adults to participating agencies that provide employment and enrichment opportunities. Cost: Sponsoring agency is responsible for cost of service.

Important to Remember: All MTS programs, except Medicaid Transportation, have limited funding available. As a result, frequencies and types of trips may be adjusted.

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000