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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Child Protective Services Investigation and In-Home Services


North Carolina state law requires that all counties provide Child Protective Services (CPS) to ensure that children are safe and that their basic needs are being met.  This is true for all families regardless of income or if they are involved with other programs at the Department of Social Services.  

Child Protective services is:

• legally mandated for children alleged to be abused, neglected, and/or  
   dependent, and who are at imminent risk of harm due to actions by the child’s parent or caretaker.
• designed to protect children from further harm and improve parental/caretaker abilities in order to assure a safe and nurturing home for each child.

The Child Protective Services Investigator must respond to the reports of abuse/neglect/dependency within timeframes ranging from immediate up to 72 hours depending on the allegations.

Child Protective Services Investigations primary duty is to:

•  assess and determine risk factors
•  implement a safety plan if required, and
•  put services in place if the case decision is found in need of services.

 

Child Protective Services In-Home primary duty is to: 

•  maintain the safety of children
•  strengthen the family’s capacity to protect and nurture its children by
   making referrals and teaching effective parenting practices
•  maintain the child/ren in their own families

The In-Home Services Social Worker may be required to remove children from the family through court intervention if progress is not made and children continue to be at risk. 

SUSPECT ABUSE?

If you have questions or concerns regarding child abuse or neglect call our

24-Hour Child Abuse and Neglect HOTLINE:

704-336-CARE(2273)

Mecklenburg County Child Fatality Prevention and Protection Team

 

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000