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Applying For Benefits

New Customers

What can I apply for?

How do I apply and find out if I am eligible?

Utilize ePASS to complete Medicaid and/or FNS applications online.

Applications for Work First Family Assistance, Adult Medicaid, Family & Children's Medicaid, and Food & Nutrition Services may be made Monday through Friday between 8 a.m. and 4 p.m. at the Wallace H. Kuralt Centre located at 301 Billingsley Road or the Chapin Hall located at 3205 Freedom Dr. Applicants are seen in the order of arrival. Also applications for North Carolina Health Choice - a health insurance program for low income children - may be made at the Department of Social Services or by mail.

What do I need?
When applying for benefits, you DO NOT have to bring any item with you. However, you will be asked to provide information while applying. To speed up the process, it would be helpful for you to bring more than one form of identification (a picture ID if possible) and proof of income with you. This is generally the basic information you will need to get started. 
 
Other documents that may be requested during the interview include: 

  • Proof of income received in the last three months
  • Proof of assets owned:
    • checking/savings account statements
    • life insurance policies
    • registration cards/titles for motor vehicles
    • bonds/stock certificates
    • deeds to property
    • proof of outstanding loans on any property
  • Medical bills incurred in the last three months and any old medical bill with an outstanding balance
  • Social Security Cards or Social Security Numbers for family members
  • Birth certificates for family members
  • Immunization records for children
  • Proof of household expenses - rent, utilities, etc.
  • Health/Hospital Insurance Identification cards or policies for family members

What to expect?
Applications must be screened, evaluated for eligibility, and processed. FNS applications are processed within thirty (30) days of date of receipt; Medicaid applications are processed within forty-five (45) days. Medicaid applications for adults when a disability must be determined are processed within ninety (90) days. Work First applications are processed within forty-five (45) days.

How can I check the status of my application?
Contact your case manager. The name and number should be listed on the correspondence you received from our office.  Alternatively, you can contact Customer Connection at 704-336-3000 or use the online request form then open the Check the Status link.

Current Customers

How do I renew my benefits?
All eligibility programs require evaluation/renewal at least every twelve (12) months. If you are a current customer, you will receive information in the mail when it is time to renew. Be sure to keep your address updated with our office so that information will be sent to you timely.  Work First benefits must include an in-office interview for recertification. If you are a Work First customer, you will receive an appointment letter with the date and time for your interview. If you have misplaced or lost your review paperwork, please call the Customer Connection at 704/336-3000 to request a replacement.

How can I check the status of my application?
Contact your case manager. The name and number should be listed on the correspondence you received from our office.  Alternatively, you can contact Customer Connection at 704-336-3000 or use the online request form then open the Check the Status link.

What can I apply for?
If you are a current customer who is interested in applying for additional programs, please follow instructions and links listed above in the “New Customer” section.



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