If that pothole has you seeing red, call 311 or use our service request system online
to report a pothole or request an improvement to roads, street signs or traffic lights.
Solid Waste Requests
You can call 311 or use our online service request system to request a bulky item pickup
from Solid Waste Services, or find information about your local garbage and recycling service.
Non-Life threatening Emergencies
311 reduces the burden of calls going to 911. You can request an officer
for non-life threatening emergencies such as noise complaints, graffiti, truancy, loitering, or even to report that your driveway is blocked.
Parks and Recreation Information
Dial 311 and reserve a City or County park facility, register for programs, report problems related to facility or park cleanliness, and request a permit or map.
Water pressure too low? You can call 311 to access your account or get information about Charlotte-Mecklenburg Utility services.
Storm Water Information
We can take a flood of calls about storm water. Call 311 or use our online service request system
regarding storm water erosion or storm drain blockage.
If 311 isn't able to handle your requests, then we'll direct you to the right person and right place for city and county services.
Thank you for using CharMeck 311!