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311 hours changing on July 1, 2015
Effective on Wednesday, July 1, CharMeck 311 will have new operating hours. Customer service representatives will be available Monday through Friday, 7 a.m. to 7 p.m. The office will be closed on weekends and on City-recognized holidays. Residents can still make requests online 24 hours a day, 7 days a week.​ ​​

Independence Day hours
CharMeck 311 will be closed on Friday, July 3 in recognition of Independence Day, and on Saturday, July 4 as part of its new operating hours.

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CharMeck Citizen Service
Access city and county services, make online requests 24/7. If unavailable online, dial 311 or 704-336-7600 from outside Mecklenburg County.

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Citizens are reminded to phone 911 in the case of an immediate emergency requiring the response of a police officer.

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​​311 ​hours of operation

Monday through Friday
7 a.m. - 7 p.m.

Closed on weekends and the following
City-recognized holidays: 


New Year's Day - Jan. 1, 2015
Martin Luther King Jr. Day - Jan. 19,​ 2015
Good Friday - April 3, 2015
Memorial Day - May 25, 2015
Independence Day - July 3, 2015
Labor Day - Sept. 7, 2015
Thanksgiving - Nov. 26-27, 2015
Christmas - Dec. 24-25, 2015​​

CharMeck 311 Speakers Bureau The Speakers Bureau's mission is to educate citizens about the variety of non-emergency government services available through CharMeck 311, the City/County Customer Service Information Center. More...
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