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Attention Local AT&T U-Verse Subscribers

AT&T U-Verse subscribers from area codes 704 and 980 are now able to dial "311” on their phones to reach the CharMeck311 call center. The 10-digit dial number, 704-336-7600, continues to be available for residents to access CharMeck311.

Some users of other Voice over IP telephone systems (ex. Skype) or out-of-area cell phone users may still be unable to reach CharMeck311 directly by dialing 311 and should instead call 704-336-7600.

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CharMeck Citizen Service
Access city and county services, make online requests 24/7. If unavailable online, dial 311 or 704-336-7600 from outside Mecklenburg County.

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Citizens are reminded to phone 911 in the case of an immediate emergency requiring the response of a police officer.

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Alert Center
CharMeck 311 Speakers Bureau The Speakers Bureau's mission is to educate citizens about the variety of non-emergency government services available through CharMeck 311, the City/County Customer Service Information Center. More...