Citizen Service/311
Charlotte's Future
Event Calendar
Print this PageSite Feedback
Our Environment in Charlotte-Mecklenburg

​​​​311 hours changing on July 1, 2015

Starting July 1, CharMeck 311 will have new operating hours. Customer service representatives will be available Monday through Friday, 7 a.m. to 7 p.m. The office will be closed on weekends and on City-recognized holidays. Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance.​ Residents can still make requests onl​ine​ ​24 hours a day, 7 days a week at​.​​​​

Air Quality Index 
Service - Call 311
Call 311 for assistance with any of the services or tasks below.

- Report a Service Problem
- Turn On - Turn Off Request
- Account Transfer Request
- Change of Billing Address

Ask a Billing Question