Citizen Service/311
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Our Environment in Charlotte-Mecklenburg

​​​​​​311 call center ho​urs 
Monday through Friday, 7 a.m. to 7 p.m.
Closed on weekends and City-recognized holidays

Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance.​ 

Air Quality Index 
Service - Call 311
Call 311 for assistance with any of the services or tasks below.

- Report a Service Problem
- Turn On - Turn Off Request
- Account Transfer Request
- Change of Billing Address

Ask a Billing Question