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​​​​311 hours changing on July 1, 2015

Starting July 1, CharMeck 311 will have new operating hours. Customer service representatives will be available Monday through Friday, 7 a.m. to 7 p.m. The office will be closed on weekends and on City-recognized holidays. Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistance.​ Residents can still make requests onl​ine​ ​24 hours a day, 7 days a week at CharMeck.org/services​.​​​​