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​311 hours changing on July 1, 2015
Effective on Wednesday, July 1, CharMeck 311 will have new operating hours. Customer service representatives will be available Monday through Friday, 7 a.m. to 7 p.m. The office will be closed on weekends and on City-recognized holidays. Residents can still make requests online 24 hours a day, 7 days a week.​​​​