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CharMeck Citizen Service
Access city and county services, make online requests 24/7. If unavailable online, dial 311 or 704-336-7600 from outside Mecklenburg County.

Take the 311 Survey!

Citizens are reminded to phone 911 in the case of an immediate emergency requiring the response of a police officer.

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Find Services By Category
Animals | Arrest Lookup | Code Enforcement | Garbage and Recycling
Inma​te Lookup | Police | Report a Crime
Tax Office​ | Water Service and Billing
Full list of requests ...


​​311 ​hours of operation

Monday through Friday
7 a.m. - 7 p.m.

Please note that 311 will close at 5 p.m. on Jan. 22. Due to inclement weather, they will reopen Saturday, Jan. 23 from 7 a.m. - 3 p.m.


CharMeck 311 Speakers Bureau The Speakers Bureau's mission is to educate citizens about the variety of non-emergency government services available through CharMeck 311, the City/County Customer Service Information Center. More...
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