City & County departments
Citizen Service/311
Charlotte's Future
Event Calendar
Print this PageSite Feedback
​Introducing the My Citizen Services Portal

Now, you can view, pay and analyze your bills for City of Charlotte and Mecklenburg County services. Currently, only water bill payment (which includes sewer and storm water service charges) is available through the portal. (Paperless billing may not work properly in the Safari browser. Instead, try using either Firefox​ or Chrome​).

Ready to get started? Just sign in or register You are leaving the site.​ in the box to the right.

Other ways to pay your water bill
Through your bank's online billpay service
Automatic bank draft (EZ Pay)
By credit card (via Western Union Speedpay) You are leaving the site.
At one of more than 125 authorized payment locations
By mail or dropoff

Need help understanding your bill? ​