How do I know if Storm Water Services will fix my drainage problem?
Call 311 (704-336-7600) or fill out the online form and an inspector will visit the site within five business days to determine if it qualifies for repairs.
If the flooding on my property is covered, how soon will the problem be fixed?
Who pays for repairs done by Storm Water Services?
Repairs are ranked by priority, "not first come, first-served." See the priority categories.
Qualifying repairs are covered by the monthly storm water fee paid by all Charlotte-Mecklenburg property owners.
How long is the backlog for repairs?
The waiting list for Category C repairs can be several years.
Can I move up the waiting list?
Some property owners can move up the waiting list by paying half of the total cost of repairs. This will be considered on a case-by-case basis.
Residents are often given this brochure to explain Storm Water Services’ policies for drainage repairs on private property.