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To comply with state law, Charlotte-Mecklenburg Storm Water Services provides a “single storm water system” for residents of Mecklenburg County. However, Storm Water Services is not a single department. Some services are provided by employees of the City of Charlotte. Others are provided by employees of Mecklenburg County.

City-County Storm Water Billing Service
​This group is responsible for accurate storm water customer billing and impervious-area mapping.
Business Manager: Elizabeth Thomas-Hollier​

Charlotte Storm Water Services Division Manager:  Jennifer G. Smith, P.E.  

Charlotte Storm Water Services Assistant Division Manager: Daryl Hammock, P.E.

Mecklenburg County Water & Land Resources Director:  Dave Canaan

Call 311 to report problems 

Or call 704-336-7600.

City of Charlotte Engineering Team
This team implements the Capital Improvement Program which updates and improves the capacity and performance of the City's storm drainage system. 
Program Manager:
  Matthew Gustis, P.E.

Mecklenburg County Storm Water Engineering
By using engineering techniques, this staff oversees capital projects to restore the function of our major creeks and the floodplains that surround them. The primary goal of these projects is improved water quality.  
Program Manager: Tim Trautman, P.E., C.F.M.​

City of Charlotte Design Management Team
This team investigates customer requests and provides engineering based resolutions for improvements to remedial drainage systems on private property and public rights of way.
Program Manager:  Stewart Edwards, P.E.

City of Charlotte Construction Management Team
This team administers, manages, and inspects construction projects for the City of Charlotte Storm Water Services Division.
Program Manager: Susan Tolan, P.E.

Mecklenburg County Storm Water Operations
From removing large blockages in named creeks to maintaining rain gardens on public property, this staff keeps our creeks flowing and protects the natural functions of our floodplains.
Program Manager:  Eric Bulman 

Mecklenburg County Flood Mitigation
This department works to reduce the potential for loss of life and property due to flooding throughout Charlotte-Mecklenburg including floodplain mapping, flood safety, education and the processing of Floodplain Development Permits.
Program Manager: Tim Trautman, P.E., C.F.M.

City of Charlotte Water Quality
This team is responsible for satisfying the City's National Pollution Discharge Elimination System (NPDES) Permit, providing educational efforts to protect and improve surface waters, overseeing special water quality Best Management Practice (BMP) and watershed projects and implementing the City's pond program. The Water Quality Team works to protect and improve the health and function of Charlotte's surface waters.
Program Manager: 
Marc Recktenwald

City of Charlotte Water Quality Program Administrator
Steve Jadlocki

Mecklenburg County Water Quality
Maintaining and restoring the quality and usability of Mecklenburg County's surface water—that's the goal of the County Water Quality program. We protect more than 190-miles of shoreline on three lakes and 3,000 miles of streams. County Water Quality staff works to identify and eliminate pollution sources, enforce environmental regulations, and to develop and implement watershed management plans.
Program Manager: Rusty Rozzelle

Mecklenburg County Water Quality Education and Volunteer Coordination                 

Erin Oliverio
Senior Environmental Specialist

City of Charlotte Administration Team
This team is responsible for the implementation and collection of the storm water utility fee, public information and education and customer service.
Program Manager:  Joe Hecksher

City of Charlotte
Information Systems and GIS
Storm Water's Technology Group is responsible for information systems support, Geographic Information Systems (GIS) and the development and  implementation of new technology solutions.
Program Manager: Keri Shearer, GISP

Mailing addresses:

City of Charlotte Storm Water Services offices:
600 East Fourth Street
12th and 14th Floors
Charlotte, NC  28202

Mecklenburg County Storm Water Services offices:
- Administration
- Engineering Program
- Flood Mitigation Program
- Water Quality Program
700 North Tryon Street
Charlotte, NC  28202

Mecklenburg County Storm Water Services:
- Operations Program
5800 Rozzelles Ferry Road
Charlotte, NC 28214

Storm Water Advisory Committee (SWAC)

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